ARC
Our Alarm Receiving Centre is a fully secure environment with
reinforced walls, quick seal air vents, noxious gas detection and
independent two stage power supply comprising an uninterruptible
power supply and back up generator. Entry is via an airlock system
controlled from within the ARC by the duty staff and a highly restricted
list of authorised personnel are only permitted entry once they
have been visually identified via CCTV at both stages of the airlock
i.e. independently at either door.
Although our ARC principally exists to monitor S.C.A.M.P Security
installations, we can also offer third party monitoring to installers
without their own ARC or to independent businesses wanting their
own alarm system monitoring.
Top of Page
Signalling
The ARC can securely monitor virtually any type of alarm to the
highest recognised standards. We can monitor your system via a
standard telephone line, paknet radio communication and dual path
signalling via dualcom™ or dualcom GSM™. A facility
also exists for monitoring via BT Redcare™ or BT Redcare
GSM™ via a third party ARC provided that you are connected
to a BT exchange. Dual path signalling is rapidly considered the
standard for alarm transmission paths and is specified by many
insurers. The provision of a second path means that your system
can still signal even if the other path fails or is compromised
(e.g. telephone line cut) and will advise the ARC of the failure
of the other path.
As per DD243 (Code of Practice for the installation and configuration
of intruder alarm systems designed to generate confirmed alarm
conditions):
Your attention is drawn to the fact that failure or compromise
of single path signalling
cannot be passed to the police. While the failure persists, subsequent
alarms cannot be
signalled to the alarm receiving centre and passed to the police.
Top of Page
Examples of the types of alarms
that we can monitor are:
Intruder Alarms - We
can monitor to industry formats such as fastformat and SIA. We
are an approved ARC and can pass activations from qualifying systems
directly to police control rooms around the country where a URN
is held. Confirmation Technology is applied by the use of the activation
of one or more sequential (adjacent) zones or by the use of audio
verification whereby the system is dialled into and the ARC operator
'listens in' to stored and live audio from several strategically
placed microphones in an attempt to ascertain the cause of the
activation. Where the operator is able to identify that there is
a high probability that an intrusion or attempted intrusion may
have taken place then the local police force will be informed.
Resetting of intruder alarms can take place remotely via the ARC
where there is a verified cause of activation (unless the activation
is due to a break in where an engineer must attend to reset the
system).
Top of Page
Fire Alarms - We can monitor your
fire alarm 24 hours per day even while you are open for business. We will attempt to contact the premises if open but will inform the fire service immediately if there is no reply.
Top of Page
Personal Attack/ Holdup Alarms - We
can monitor your personal attack alarm 24 hours per day and inform
the police (or other response such as on-site security) immediately
upon receipt of such a signal.
Please note: Our standard policy is to inform the appropriate
emergency services in the event of a life saving alarm (fire, PA
etc) and not to attempt to contact the premises therefore if you
require us to take alternative action such as telephoning the premises
then you must put this in writing.
Top of Page
Perimeter/External Alarms - These
are passed to the keyholder (such as S.C.A.M.P Security's mobile
patrol response service) only and not to the police as they are
classified as Type B systems and do not qualify for police response.
This type of detection may be more effective when linked to a fastscan
CCTV system via our RVRC so that false causes of activation (e.g.
rubbish being blown in the wind) can be ascertained and unwanted
responses can be avoided.
Top of Page
Plant/Machinery/Environmental Alarms -
Virtually any piece of equipment capable of generating an alarm
condition and operating a relay can be monitored. An alternative
to employing staff to remain on site to monitor equipment such
as boilers, coldstores, ph levels etc can be avoided by linking
the alarms to our ARC. We will then inform a nominated call out,
e.g. duty fitter, when an alarm condition arises.
Top of Page
™ Redcare and Redcare GSM are trademarks of
BT Plc, ™ Dualcom, Dualcom GSM and Dualcom GPRS are trademarks of CSL DualCom
Ltd |
